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Privacy Policy

Elin collects customer information to help us to serve you better. We respect your privacy and are committed to maintaining and using this information responsibly. This privacy policy addresses the use and disclosure of personal information we collect from you. By visiting our website, or providing your information to us, you are accepting the practices described in this privacy policy.

INFORMATION WE COLLECT ABOUT YOU

We collect information when you register online or update your account, log-in, place an order, communicate online with our customer service representatives, opt-in to receive our emails, shop online, participate in a contest, promotion or survey or join our social networking sites. This information may include, but is not limited to, your contact information (for example, your name, email address, billing and shipping addresses and phone number). If you use our "email to a friend" functionality found on all product pages, we will also collect your friend's name and email address. Your friend's information is only used to send the forwarding email and is not saved in our customer or marketing databases.

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HOW WE USE THIS INFORMATION

When you place an order on any of our websites, we use this information to process and track your order and contact you via email, postal mail or phone if we have any questions or concerns regarding your order. If you provide an email address during checkout, you will also receive order confirmation and shipping status emails.

We also maintain a record of your purchases made on our website. We may combine information you provide with demographic information and information that is publicly available. We may also use information about your product preferences and interests in order to improve our site design and enhance your shopping experience. If you communicate online with our customer service representatives, we will use the information you convey to respond to your requests and serve you better.

When we offer contests, promotions or surveys, you may be required to provide certain personal information so we can notify winners and/or fulfill promotional obligations. In these instances, you have the option to receive emails or other communications from us regarding our products, services, contests, and promotions. Even if you have previously chosen not to receive email or postal mail from us, you may still receive information as it relates to the contest, promotion or survey in which you have participated.

In the unlikely event of a sale of some or all of our business, Elin may disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this privacy policy.

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MARKETING EMAIL COMMUNICATIONS

At various points on our websites, you have the option to join our email list and receive information about our products, services and offers. Also, if you provide us with your email address when you register online or update your account, log-in, place an order, make a customer service inquiry, opt-in to receive our emails, shop online, request a catalog or participate in a contest, promotion or survey, you may automatically be added to our email list and receive marketing or promotional information from us.

If you do not wish to receive Elin marketing emails, you may opt out by clicking on the unsubscribe link found at the bottom of all our marketing emails, or you may email customer service at hello@elin.com with the following:

  • The phrase "no Elin email" in the subject line
  • Your name and email address

Please be aware that it can take up to 10 business days to remove you from our marketing email lists. If you opt-out from receiving our marketing emails, you will continue to receive order confirmation and shipping status emails.

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YOUR ONLINE ACCOUNT

When setting up an online account at our website, you will be prompted to select a password. The retrieval of personal information relating to you and your order history is only available to you if you provide the correct password that you have created, and all profile information, including your address book, is only available while you are logged in to your account. After providing your password, you can edit or delete your information at any time through the "my account" page.

If you forget your password, a new password will be assigned to you and will be emailed to your email address. We will not give passwords out over the phone, nor will we email them to a different address than the one used to register.

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To enhance your shopping experience, our website may include links to other sites outside Elin. Those websites will have their own privacy policies that you may wish to review. Elin has no responsibility for these linked websites.

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HOW WE WORK WITH THIRD PARTY SERVICE PROVIDERS

We currently use the services of a few carefully selected companies to help manage and optimize our Internet business and communications. These companies help us to measure the effectiveness of our advertising and better understand how visitors use our sites. To do this, cookies are placed on computer browsers and web beacons are placed on our websites on our behalf. The type of information collected in this manner includes pages visited, products viewed and products placed in your shopping cart. By supplementing our records, this information helps us to identify what pages are most attractive to our visitors, which of our products most interest our customers and what kinds of offers our customers like to see.

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COOKIES AND WEB BEACONS

Cookies are small data files that are automatically stored on your computer when you visit our websites. Cookies are used to track the pages of the websites you've visited and do not retain any personally identifiable information such as your name, address or any financial information. We may use cookies to enable you to use certain website features, remember the items in your shopping cart, store your preferences, recognize you when you return to our website, track your orders, and monitor and maintain information about your use of our websites. By using our websites, you consent to our placement of cookies on your computer.

You may occasionally get cookies from our business partners or other third parties. We have no access to or control over these cookies.

Most internet browsers automatically accept cookies, but if you do not wish to have cookies on your system, you can set your browser preferences to refuse them or to alert you when cookies are being sent. In order to disable cookies, please consult your browser's "help" section for instructions. Additionally, if you have an Adobe Flash player installed on your computer, your Flash player can be set to reject or delete Flash cookies. If you choose to decline cookies, you may not be able to fully experience the features of our website.

Web beacons are small strings of code that are placed in a web page or in an email message. They are sometimes called "clear GIFs" (Graphics Interchange Format) or "pixel tags". Web beacons are most often used in conjunction with cookies to track activity on our websites. When you visit a particular web page, web beacons notify us of your visit. Since web beacons are used in combination with cookies, if you disable cookies the web beacons will only detect an anonymous website visit. When used in an email, Web beacons enable us to know whether you have received the email.

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SECURITY

The security of your information is very important to us. We use 256-bit Secure Socket Layer (SSL) technology to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than Elin.

Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:

  • The "http" in the web address will be replaced by "https"
  • Depending on the browser, you will see either a padlock (Microsoft Internet Explorer, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the lower section of the browser window.

Only browsers that use the 256-bit Secure Socket Layer technology are able to order through our websites. If your browser does not support SSL, you can get an upgrade at Microsoft's or Netscape's home page.

While we implement these and other security measures on our sites, please note that 100% security is not always possible. You play a role in protecting your information as well. Because your password permits access to your personal information, please keep your password secret and do not disclose it to others.

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PRIVACY POLICY UPDATES

We may update our privacy policy from time to time. Whenever we make a change, we will post the updated policy at this site and we encourage you to check our policy periodically.

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Effective since March 1, 2013